A factory in Singapore is undergoing an expansion project, which includes the construction of a transportation track within the factory premises. When searching for suitable rail materials, the project leader came across our company website through an online search. Our website not only displays different types of rails, but also provides different types of rail accessories and other steel materials. After browsing our products, the customer left specific product requirements and contact information through the "Contact Us" page at the bottom of the website. Our customer service immediately conveys the customer's needs to the sales department upon seeing their message. Our sales personnel have had more detailed product communication with customers through email and phone calls. In the initial communication, we learned that the customer wants to purchase a batch of high-quality and easy to install 12kg rails for transportation tracks in the factory area. After learning about the specific requirements of the customer, we provided a detailed introduction of our product to them.

The 12kg rails are a type of light rail that can be used in brick factories, processing plants, coal mines, engineering machinery, equipment, etc. They are commonly used in the slides of brick factory carts and workpiece transfer carts, with a load-bearing capacity of 1 to 3 tons, and are suitable for situations that require lower load-bearing capacity. Light rail is a type of steel rail with a nominal weight of less than or equal to 30kg per meter. The quality requirements for light rail are lower than those for heavy rail, only requiring inspection of its chemical composition, tensile strength, hardness, and drop hammer test. Here is a specific introduction:

-Material: The steel rail is made of high-strength alloy steel, ensuring its good wear resistance and corrosion resistance.

-Long lifespan: By optimizing the design, the steel rails can operate for a long time under high loads without being easily damaged.

-Easy to install: Compared to heavy-duty rails, 12 kg/m rails are easier to handle and install, reducing construction time and costs.

-Strong weather resistance: Especially suitable for use in changing climate conditions, it can maintain good condition in both high temperature and humid environments.

-Widely applicable: It is widely used in various mines, industrial areas, and urban light rail construction, especially in situations that require rapid deployment and high cost-effectiveness.

After our detailed introduction and multiple communications, the customer finally decided to order our product for his project. At the request of the customer, we also provided samples for the other party to inspect. After receiving the samples, the customer tested and provided us with feedback that our product fully meets their needs. Based on this good start, both parties quickly reached a formal order agreement. After confirming the final order and the customer's project timeline, we quickly initiated the production packaging process. At the same time, in order for customers to receive products in a timely manner, we cooperate with multiple international logistics companies and ensure that our products are delivered to customers on time and safely. At the same time, we also provide a comprehensive after-sales service system, including installation guidance, post maintenance support, etc., to ensure that customers have no worries during use. After a period of installation and construction, the customer has provided us with feedback that this transportation track has greatly improved the efficiency of transporting goods in the factory. At the same time, due to the high load-bearing capacity and durability of the steel rail itself.

?Henan Zongxiang Heavy Industry Import & Export Co., Ltd, established in 1997, is a professional and reliable supplier that provides all kinds of rail and track accessories. We have been supplied more than 20 years, so we have the inventory, resources, and experience to meet your needs. So if you have any problems and needs, please feel free to contact us.