A factory in Indonesia plans to repair and replace old crane rails. While searching for a suitable steel rail supplier, the factory manager came across our company website through an online search. Our website not only provides different types of rails, but also offers different types of rail accessories. After browsing our products, the customer left us a message through the "Contact Us" page at the bottom of the website: "I want to purchase a batch of 38kg steel rails" and left specific contact information. Our customer service immediately conveys the customer's needs to the sales department upon seeing their message. Our sales personnel have had specific product communication with customers through the contact information provided by them. In the initial communication, we learned that the customer wants to purchase a batch of steel rails and accessories for use on the steel beams of the gantry crane on site. To ensure that our products meet the needs of our customers, we have provided them with a detailed introduction of our products.

The 38kg steel rail is a type of heavy rail, mainly used as a dedicated track for 10-20 ton cranes, overhead cranes, and hoists; And other transportation routes such as power plant coal feeder lines. This type of steel rail is commonly used in tram coal transportation lines, steel market trains, and overhead cranes in steel structure factories. Here is a specific introduction:

-Material: It uses high-quality low-alloy steel as the main raw material, and U71Mn has high strength, high toughness, and excellent wear resistance.

-Corrosion resistance: Its surface has been hot-dip galvanized to enhance its corrosion resistance, making it particularly suitable for humid and hot environments.

-Long lifespan: The high strength allows this type of rail to maintain a long service life even in harsh environments.

-Easy to install: Standard interface design for quick installation and adjustment.

-Safety: High stability and impact resistance ensure the safety of electric vehicles when driving at high speeds.

-Widely used: mainly used for the walking track of cranes in factories, laying temporary transportation lines at construction sites, and for the walking track of small tonnage mining cars.

After our detailed introduction and multiple communications, the customer finally decided to order our product for his project. At the request of the customer, we also provided samples for the other party to inspect. After receiving the samples, the customer tested and provided us with feedback that our product fully meets their needs. Based on this good start, both parties quickly reached a formal order agreement. After confirming the final order and the customer's project timeline, we quickly initiated the production packaging process. At the same time, in order for customers to receive products in a timely manner, we cooperate with multiple international logistics companies and ensure that our products are delivered to customers on time and safely. At the same time, we also provide a comprehensive after-sales service system, including installation guidance, post maintenance support, etc., to ensure that customers have no worries during use. After a period of installation and construction, the customer has provided us with feedback that the new track not only improves the efficiency of material transportation within the factory, but also ensures safety during operation due to the high load-bearing capacity and durability of the steel rails themselves. It also reduces the number of repairs and lowers maintenance costs.

Zongxiang Company is a foreign trade company formed and developed by a group of experienced crew members in the field of railway and track. It is also a professional and reliable direct supplier of mining steel, specializing in providing various railway and track accessories facilities. Since its establishment, Zongxiang Company has signed a series of supply contracts with hundreds of overseas business partners and won good praise from foreign investors. So if you have any problems and needs, please feel free to contact us.