A crane company in Nigeria is currently engaged in a crane track maintenance project, requiring the replacement of old and worn tracks. While searching for a suitable rail supplier, the company's purchasing manager came across our company website through an online search. Our website not only showcases different models of rails but also provides various types of rail accessories. After browsing our products, the purchasing manager left a message and provided specific contact information through the "Click Us" page on the website. Our customer service team promptly forwarded the customer to our professional sales team upon seeing the message. Through the contact information provided by the customer, our customer service team engaged in more in-depth product communication with the customer. During the communication, we learned that the customer wanted to purchase a batch of 38kg rails and accessories for crane-specific tracks. To ensure that our products meet the customer's needs, we provided a detailed introduction to our products.

The 38kg rail is a type of heavy rail, primarily used as dedicated tracks for cranes, overhead cranes, and hoists weighing 10-20 tons, as well as for coal handling branch lines in power plants and other transportation routes. This type of rail is commonly found in tram coal conveyor lines, steel market cranes, and overhead cranes in steel structure factories. Here is a detailed introduction:

-Material: It is primarily made of high-quality low-alloy steel, specifically U71Mn, which boasts high strength, excellent toughness, and superior wear resistance.

- Corrosion resistance: Its surface has undergone hot-dip galvanizing treatment, enhancing its corrosion resistance and making it particularly suitable for hot and humid environments.

-Long lifespan: The high strength of this type of steel rail ensures a long lifespan even in harsh environments.

-Easy to install: Standard interface design, facilitating quick installation and adjustment.

- Safety: High stability and impact resistance ensure the safety of electric vehicles during high-speed driving.

-Wide application: It is mainly used for laying temporary transportation routes in factory crane tracks, construction sites, and for small-tonnage mine car tracks.

After our detailed introduction and multiple communications, the customer ultimately decided to order our products for his project. In response to the customer's request, we also provided samples for their inspection. After receiving the samples and conducting tests, the customer informed us that our products fully met their needs. Based on this positive start, both parties quickly reached a formal order agreement. After confirming the final order and the customer's project timeline, we promptly initiated the production and packaging process. To ensure timely delivery, we collaborated with multiple international logistics companies, guaranteeing that our products would be delivered to the customer on time and safely. Additionally, we offered a comprehensive after-sales service system, including installation guidance and ongoing maintenance support, to ensure that the customer had no concerns during use. After a period of installation and construction, the customer informed us that the new track not only provided a very stable operation but also effectively ensured safety during operation due to the high load-bearing capacity and durability of the rails. It also reduced maintenance times and costs.

Zongxiang Company is a foreign trade company formed and developed by a group of experienced crew members in the field of railway and track. It is also a professional and reliable direct supplier of mining steel, specializing in providing various railway and track accessories facilities. Since its establishment, Zongxiang Company has signed a series of supply contracts with hundreds of overseas business partners and won good praise from foreign investors. So if you have any problems and needs, please feel free to contact us.